Refund policy

Returns & Refunds

Our Commitment to Your Satisfaction

At our core, we're committed to your happiness. In the rare case that you encounter a defective, damaged, or unsatisfactory item, rest assured we're here to make it right. Whether it's a prompt refund or store credit for future purchases, your needs come first.

If you've given CALVESSA a fair, consistent try as part of your daily routine and decided it's not the right fit, we stand behind our 90-Day “Love Your Routine” Guarantee.

Contact us within 90 days of delivery, and we'll process your refund — no need to send anything back. Our goal is to make every interaction with us as seamless and pleasant as possible.

How to Request a Refund

Submit a Refund Request

Fill out our refund request form within 90 days of receiving your order. Please include a brief description of your experience and the reason for your request.

If the product arrived damaged or defective, include photos to speed up the process.

Approval

Once your request is reviewed and approved, your refund will be processed. There's no need to return the product — keep it.

Confirmation

You'll receive an email confirming your refund once it's been issued.

All refund requests must go through our [official refund procedure](link do formularza), which requires customers to first submit the refund request form for review and approval.

This ensures every request is handled properly and processed as quickly as possible.

Important Notes

  • The 90-Day Guarantee applies to CALVESSA used consistently as part of your daily routine.
  • You do not need to return the product to receive your refund.
  • Refunds are processed within 14 days of an approved request.
  • Refund requests submitted after the 90-day window from your delivery date are not eligible under this guarantee.
  • We reserve the right to review requests for patterns inconsistent with normal, good-faith use of this guarantee.