Shipping policy

Shipping Policy

Order Processing Time

Orders are typically processed within 1–3 business days. Processing times may be slightly longer during high-volume periods such as holidays or promotional sales.

Shipping & Handling Fees

Shipping rates are calculated at checkout and may vary based on promotions, order size, and destination. Free shipping offers, when available, will be clearly displayed at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. To check your order status:

  1. Copy your order number, tracking number, or email address.
  2. Visit Tracking app.
  3. Enter the relevant information in the provided field and click "Track Order."
  4. You'll be able to monitor your order status at any time.

Estimated Delivery Times (Standard Shipping, Business Days)

Destination Estimated Delivery
United States 5–8 business days
Canada 8–12 business days
United Kingdom 8–12 business days
Australia 10–15 business days

Delivery times within the United States may vary for Alaska, Hawaii, and remote areas.

We are not responsible for shipping delays caused by customs, natural events, carrier transfers, or transportation strikes. Any customs fees or duties incurred are the responsibility of the customer.

Damaged or Lost Items

If your order arrives damaged, please contact us at [adres kontaktowy/link do formularza] for a free replacement. Please include photos of the damaged item or packaging along with your order number so we can assist you quickly.

If your order appears to be lost in transit, please contact us using the same link so we can help locate your order.

International Shipping

For international orders, please note that customs fees may apply upon delivery. These fees are determined by your country's customs regulations and are outside of our control. We recommend checking with your local customs office to understand any potential charges before placing your order.

If a package is refused at customs due to import fees, we are unable to issue a refund or reship the order through another carrier. In this case, the package will be forfeited to customs.

If you would like a refund for a returned package, you are responsible for any customs fees required to ship the package back to us. Once the package is received at our facility, your refund will be processed according to our Refund Policy.